ELVIS HSIAO ©
USER EXPERIENCE DESIGNER @ BCLC
BASED IN VANCOUVER BC
LAST UPDATE: JULY 26, 2026
PROJECTS &
CASE STUDIES
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Transforming Enterprise Customer Success at Scale
Leading UX strategy for Autodesk's Next-Generation Customer Success Platform serving 1,000+ employees and millions of customers globally
Strategic Projects / Enterprise Software / SaaS / Global Deployment / Content Design / Information Architecture
Simplifying Case Closure for Customer Technical Support
A new workflow design that reduces friction and improves agent productivity
Strategic Projects / Enterprise Software / SaaS / Global Deployment / Content Design / Information Architecture
One Iota Training Library
Equipping golfers with personalized training through data analysis and actionable insights
UX Design / Mobile App / User Research / Data Visualization / Experience Design
Chexy - Landlord Facing Platform V2
This release allows landlords to create their accounts, create households, manage lease agreements, and invite their tenants.
UX Design / Web Design / Mobile Design / UI Design
UX Was Here
All in one UX Community Platform (Jobs, Events, Resources and Connections)
UX Design / Product Design / Community Platform / Web Design
Chexy Status Indicator Bar
Streamlining the Chexy Rent Payment Status Bar for improved user experience and mobile usability
UX Design / Web Design / Mobile Design / UI Design